About Us
Cygnus Systems delivers comprehensive IT solutions and services designed to make Michigan businesses faster, smarter, and more profitable.
Cygnus Systems: Your trusted IT partner in Michigan
Cygnus Systems is a full-service technology provider dedicated to delivering responsive, professional, and cost-effective IT services to Michigan businesses. We focus on aligning technology with your business goals, helping you streamline operations, protect data, and scale efficiently. Every solution we provide is tailored to fit your unique needs and budget.
Our recent merger with another respected Michigan-based IT provider expanded our team’s expertise and reach, creating a unified organization capable of addressing the toughest IT challenges. This wasn’t just a consolidation of resources — it was a merging of values and vision. Both our teams shared a commitment to proactive, human-focused service, technical excellence, and safeguarding client systems.
For our clients, the benefits are immediate and tangible. You gain faster response times, broader technical knowledge, and access to a deeper pool of resources, all while maintaining the local, personalized service you’ve come to rely on. From small businesses to mid-sized enterprises, Cygnus Systems now offers a stronger support structure that enhances stability, strengthens security, improves efficiency, and supports long-term growth.
CSAT from the last 90 days
NPS score from 250+ clients
Years of Experiences
What sets us apart
Quick response
Emergency issues are addressed within one hour. Live support agents answer your call, or you can submit a ticket online. Many problems are resolved immediately through remote access.
No geek speak
You deserve to have your questions answered in plain English. Our technicians will clearly explain what is happening so you understand what solutions and services we’re implementing and why.
Experienced professionals
Our IT professionals have 5–10+ years of hands-on experience and ongoing training, delivering expert solutions without learning on the job or slowing down your operations.
Comprehensive project management
Our extensive experience managing all types of complex projects means we will handle every detail and coordinate all vendors so you can rest assured that your project will be completed on time and on budget.
Our team
Alex Burkulas
CEO
IT that works for you
Started in 1989, Cygnus Systems is a complete technology solution provider. We are 100% committed to making sure business owners have the most reliable and professional IT service in Southeast Michigan. Our team of talented IT professionals can solve your IT nightmares once and for all.
Here’s why so many businesses depend on Cygnus Systems for complete IT services and support:
- Systems and processes – Quality systems and processes are required to consistently produce world-class customer support. Without it, you are solely reliant on the quality of the engineer you are speaking with for each issue. According to an independent benchmarking company, Service Leadership, Cygnus Systems is in the top 5% of IT support providers in the US for operational maturity.
- Long-standing member of the community – We have been helping businesses in SE Michigan for over three decades. We are an established company that has a track record of successfully helping businesses like yours leverage technology to move their business forward.
- Keeping IT Real – We take a humanistic approach to business we call Keeping IT Real. That is a value that we use when hiring people and implementing processes. We understand that at the end of the day, technology needs to serve the person. This helps us provide support in a manner that works for you and your employees.
- Commitment to protecting your data – Cygnus takes the protection of your data and network seriously. We have a standardized cyber security stack that is specifically designed for companies with 10-100 employees. All our employees are trained on that security stack which helps us to drive our mean time to resolution down.
- No outsourced help desk – Our Help Desk is exclusively staffed by Cygnus employees that are all US-based.
- Knowledgeable team – We are collectively the most intelligent MSP in the area. I can’t prove that, and I wanted to see if you read through all the points. Seriously, we do have an experienced team that will take care of you. Period!
Our custom service packages deliver what you need and want without overstepping the boundaries of your budget. From cloud services to data backup, Cygnus Systems is here to team up with you and your company for expert support.
Our values
At Cygnus, our core values guide how we serve our clients, support each other,
and deliver IT solutions that make a real impact.
Relationships
We make sure to be friendly, caring, empathetic, and engaged with customers and co-workers alike.
Results
In our goal to fully deliver what the client requires, we make sure to begin with the end in mind and finish everything we have started on time and within budget.
Accountability
We make ourselves accountable for issues that arise in your IT infrastructure. Therefore, we own them and work hard to solve them.
Innovation
We stay curious and adaptable, continuously exploring new technologies and approaches to keep your business ahead in a fast-changing IT landscape.
Communication
We understand the value of frequent, open, and honest communication. We also make sure that we are using the right method for delivering messages.
Service
We strive always to do the right thing. We believe in "service to others before self"— for our customers, our community, and our company.
Grow your career with Cygnus Systems
Explore our open positions
Client Account Manager Fulltime • Cygnus - Detroit, MI - Detroit, MI
Who we are
Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future.
Account Manager
We are looking for a knowledgeable and customer-focused Client Account Manager to join our team. The Client Account Manager will serve as the primary point of contact for key clients, helping them optimize product use and achieve their goals. This role combines some technical knowledge , customer service, and account management to build strong relationships and drive customer satisfaction and retention.
Key Responsibilities:
- Client Relationship Management: Build and maintain strong relationships with assigned clients, acting as their trusted advisor and main point of contact for technical needs and inquiries.
- Onboarding and Product Adoption: Guide clients through the onboarding process, helping them to understand and fully utilize the features and capabilities of the product.
- Solution Implementation: Work closely with clients to understand their technical requirements and customize solutions that meet their specific needs.
- Account Planning and Strategy: Develop account strategies that align with client goals and objectives, proactively identifying opportunities for product enhancements and additional services.
- Customer Success Management: Monitor client usage, satisfaction, and success metrics, ensuring that clients achieve desired outcomes and are fully satisfied with the product.
- Training and Enablement: Educate clients on best practices and new product features, providing ongoing training and resources to maximize their product knowledge and efficiency.
- Feedback and Product Improvement: Act as the client advocate internally, providing feedback to product and development teams to improve features, functionality, and usability based on client needs.
- Documentation and Reporting: Maintain accurate documentation of client interactions, technical issues, and solutions provided. Generate regular reports on account health and service metrics for internal review.
- Cross-Functional Collaboration: Work closely with sales, customer success, product development, and support teams to ensure a cohesive and satisfying client experience.
Key Qualifications:
- Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience).
- 3+ years of experience in account management, customer success, sales, or a related field.
- Proven track record of managing client relationships and achieving revenue targets.
- Excellent communication, negotiation, and presentation skills, with the ability to build rapport with clients.
- Strong organizational skills and the ability to manage multiple accounts and priorities simultaneously.
- Proficiency with CRM software (e.g., Salesforce) and other sales tools.
- Strong problem-solving skills, with the ability to think strategically and identify growth opportunities within accounts.
Preferred Experience:
- Relevant certifications in account management or sales (e.g., Certified Account Manager (CAM), Customer Success Certification).
- Experience in [specific industry relevant to the company, e.g., SaaS, IT services, healthcare].
- Knowledge of digital sales and customer service tools, including email marketing, social media platforms, and data analytics.
What we do for you
At Cygnus we prioritize our employees’ personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.
Benefit Highlights
- Competitive benefits package, including medical, dental, vision, and life insurance
- 401k match
- Flexible PTO
- 10 Holidays including your Birthday and a Floating Holiday!
- Gym reimbursement
- Amazon Prime reimbursement
- 40 Hours for Volunteer Time
- Paid Maternity and Paternity leave
- Paid certifications
- Learning and development programs
Please send your resume to marketing@CygnusSystems.com